Fairfax City Resolve (Ready 311)
Fairfax City Resolve (also referred to as Ready 311) is a service ticket system used by the City of Fairfax to allow residents to submit requests and reports to the city.
The City of Fairfax 2035 Comprehensive Plan is the city's primary long-range land use and policy document, guiding development, housing, transportation, and related decisions. A five-year review process culminated on October 8, 2024, when City Council unanimously adopted Resolution R-24-30 approving the updated plan dated September 27, 2024.
- HHCAB Strategy Teams, Working Session
Fairfax City Resolve (Ready 311) was cited in the Encampment Procedures background and draft webpage FAQs as the primary tool for residents to report encampments on city property.
- Jan 10, 2026City Council · item 5Communications & Engagement
Analytics for the Fairfax City Resolve (Ready 311) service ticket system from 2019–2026 were reviewed as part of the communications and engagement presentation.
In full
It has been in operation at least since 2019. As of September 2025, it was identified in the Housing and Human Services Commission's (HHCAB) Encampment Procedures background materials and draft webpage FAQs as the primary tool for residents to report encampments on city property. In January 2026, analytics for the system spanning 2019–2026 were reviewed by the Mayor and City Council as part of a broader Communications and Engagement presentation at the City Council Retreat, delivered by Communications and Marketing Director Matthew Kaiser and City Manager Daniel Alexander.
No Council action was taken at that retreat regarding the system.