Performance Management Framework
The Performance Management Framework is a city-wide initiative to structure how the City measures and reports on its performance.
It was first presented to the City Council at the January 10, 2026 Council Retreat, where Assistant City Manager Melanie Zipp outlined current performance measures and proposed a two-tier framework. At the March 3, 2026 Work Session, City Manager Daniel Alexander followed up on retreat outcomes, and Council reached consensus to adopt the two-tier approach: a Council-facing strategic outcomes scorecard and detailed internal service-area scorecards intended to support operational management and budget decisions. The framework is closely linked to a broader city-wide, community-focused, multi-year strategic plan that Council also affirmed at the same session.
No formal Council action (i.e., no vote) has been taken on the framework to date; adoption has proceeded through consensus only.
Still open
- No formal Council action has been taken; it is unclear whether a vote or official adoption of the framework is planned and when.
- The strategic outcomes scorecard and internal service-area scorecards have not yet been finalized or publicly released — their specific content, metrics, and timelines remain to be determined.
- An efficiency study covering organizational structure, staffing, contracts, cost recovery, facilities, and staff-driven innovation was discussed alongside the framework; its scope, timeline, and relationship to the scorecards are not yet resolved.
History
Filled dots are actions on this topic; open dots are mentions.
- Jan 10, 2026City Council · item 3Performance Management
A two-tier performance management approach was presented to Council; no formal action was taken.
- Mar 3, 2026City Council · item 1eFollow-up on City Council Retreat and Next Steps
Council agreed to implement a two-tier performance framework: a Council-facing strategic outcomes scorecard and detailed internal service-area scorecards to support operational management and budget decisions.