Performance Management Framework

Summary

The Performance Management Framework is a city-wide initiative to systematically track and report on municipal performance at two distinct levels. At the January 10, 2026 City Council Retreat, Assistant City Manager Melanie Zipp presented existing performance measures alongside a proposed two-tier framework, but no formal Council action was taken at that time. At the March 3, 2026 Work Session, City Manager Daniel Alexander followed up on the Retreat outcomes, and Council reached consensus to adopt the two-tier approach: (1) a Council-facing strategic outcomes scorecard and (2) detailed internal service-area scorecards intended to support operational management and budget decisions. The framework is intended to align with and support a city-wide, community-focused, multi-year strategic plan that Council also affirmed at the March Work Session. No formal Council action (i.e., a recorded vote) has been taken on the framework as of the latest record.

Open questions & options on the table

• No formal Council action (vote/resolution) has been taken to officially adopt the framework — it is unclear whether and when a formal vote will occur.
• The specific metrics, indicators, and reporting cadence for both the strategic outcomes scorecard and the internal service-area scorecards have not yet been defined in the record.
• The relationship between the performance management framework and the efficiency study (covering organizational structure, staffing, contracts, cost recovery, facilities, and staff-driven innovation) has not been fully resolved.
• The timeline for developing and deploying the scorecards has not been specified.